Returns & Exchanges

Due to the perishable nature of our hot sauces and food products, we cannot accept returns on opened items; however, we are committed to ensuring your experience is heat-filled and hassle-free if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Haul

  Examine your hot sauces immediately upon arrival to ensure no bottles were broken during their journey to your doorstep.

• 2.
  Document the Damage

  If a bottle is compromised, take a clear photo of the damaged item and the shipping packaging to help us process your claim.

• 3.
  Contact the Spice Support Team

  Email our support team within 14 days of delivery with your order number and photos to request a replacement or store credit.

• 4.
  Safe Disposal

  Once your claim is approved, there is no need to mail back broken glass or open food; please dispose of the damaged product safely.